Delivery

Shipping Rates

Spend over $50 and receive FREE Australian Standard Delivery 

Spend over $100 and receive FREE Australian Express Delivery

Australian Standard Delivery $7.95

Australian Express Delivery $19.95

New Zealand International Express Courier $15.00

 

Are there delays with delivery times?

Yes, Australia Post had advised that they are experiencing delays due to a significant increase in parcel volumes, reduction in air freight & abiding by social distancing requirements. Read more on Australia Post here

 

Do you ship internationally? 

Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.

Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

 

How do I get free shipping? 

Our shipping policy is free Australia-wide standard shipping on all orders over $50. We also offer free express shipping Australia-wide on all orders over $100.

 

Do you offer express shipping?

We offer free express shipping for all Australian orders over $100. You can also pay for express shipping at checkout for $19.95.

 

How do I track my Uspa order?

Once your order has been dispatched from our warehouse, you will receive an email from us with a link to track your order. If you have a Uspa account you can also find a tracking link in the 'account' section of our website.

 

How long will my order take to arrive?

We pick and pack orders almost 24 hours a day, and aim to dispatch orders within 24 business hours. As soon as your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered. There are currently some Australia Post delays due to increased demand, please refer to Australia Post's website to stay up to date.

 

Can my parcel be left on my doorstep if I am not at home?

Australia Post will require you to sign for your Uspa packages by default. However, if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can select the ATL (Authority To Leave) option at checkout. You can also provide delivery instructions in the comments section at checkout which will be included on your package.

Please note that for Express Post, you cannot select 'signature required on delivery'. Any packages marked ATL cannot be replaced if they go missing, so this option is at your own risk.

 

How do I change my delivery address after I have placed my order?

Unfortunately, we cannot change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

You will receive your tracking information once dispatched. Please sign up to the MyPost tool auspost.com.au/mypost/ to redirect your parcel.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks, but Australia Post will eventually return the package to us. Uspa will cover the return fee from Australia Post, but we may request payment to resend this out to you.

 

What happens if my package goes missing?

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $7.95 postage fee

 

Can you combine my orders and refund my shipping?

Unfortunately, due to the nature of being an e-commerce store with 24 hour purchasing ability, our orders are immediately processed through to the warehouse system. We want to get your goodies to you as fast as possible, so our warehouse processing times are very strict! Once an order has been processed through our system, we are unable to make any changes or provide shipping refunds.

 

How can I change my address in my account?

To update your shipping address you can either do this in your 'Account' section when you log into our website, or alternatively you can do this during checkout.

 

How long will my order take?

We pick & pack orders almost 24 hours a day, and aim to dispatch orders within 24 business hours. As soon as your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered. There are currently some Australia Post delays due to increased demand, please refer to their website to stay up to date.