Returns

We are happy to accept a return for an item you have purchased from our store, subject to our returns policy, outlined below.

All returns must be made within 30 days of purchase, or 90 days if the purchase was made between 1 November and 31 December.

Returns Process:

  1. To make a return, kindly contact us here or via email at customerservice@uspa.com.au to advise us of the reason for your return based on our policy. Please note, we cannot issue a refund on any goods that have been opened. We cannot accept returns of Clearance items.
  2. Once we have confirmed the return, please pack up any returned items carefully to ensure they arrive at our warehouse safely. We are not responsible for products that are damaged in transit.
  3. To post your return to us, please follow the instructions sent to you via email.
  4. Once we receive your returned product(s), we will issue your replacement or credit immediately for products that comply with our returns policy.

Change of Mind/ Ordered Incorrect Item:

You are welcome to return your product to us if you have a change of mind or have ordered the wrong item. Please follow the return process and contact us to advise if you would like to exchange or receive a refund. You will need to return the product to use within 30 days of purchase date and pay for the return shipping costs. Please ensure that the product is sent back to us unopened, unused and in original packaging.

Damaged in Transit/ Incorrect Items Received:

If you have received an item(s) that has arrived damaged or is not what you ordered, please take a photo, and contact us within 7 days of receiving your delivery.

Faulty Item:

If you believe the item you received is faulty, please take a photo and contact us with the photo and a description of the fault. We will then help you organise a replacement or a refund.

Allergic Reaction:

In the rare instance that you have experienced an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. If symptoms persist, speak to your healthcare professional.

Allergy returns must be less than 20% used upon arrival back at our warehouse. Please do not dispose of the item until we have had a chance to chat with you.


FAQ

 

How do I return an item?

Please contact our team at customerservice@uspa.com.au and we will get back to you as soon as possible with next steps.

 

How do I know if you have received my return?

If you have tracking on your return, you will be able to see when it has been delivered back to us. Please allow 5-7 business days for someone to be in touch with you about your return. If you have sent back your item without tracking available, please estimate 5-10 business days for the package to arrive back to us depending on where you are located.

 

How will I be refunded?

You will be refunded back to the original method of payment that you made with your order.

 

I received a different item to what I ordered; how do I return it?

If you have received an item that you did not order, please take a photo, and contact us within 7 days of your order arriving. Please contact our team at customerservice@uspa.com.au

 

I received a faulty item; how do I return it?

If you have received a product that you believe to be faulty, please contact us with a detailed description, and any photos you are able to provide. Please contact our team at customerservice@uspa.com.au

 

My order was damaged on arrival, how do I return it?

If you have received a damaged item, please take a photo, and contact us within 7 days of your order arriving. Please let our team know by emailing customerservice@uspa.com.au

 

I think I have had an allergic reaction, what do I do?

If you believe you have had an allergic reaction to a product you have received from us, please discontinue use immediately, take a photo of the reaction and send to us. Please let our team know by emailing customerservice@uspa.com.au