Uspa | Natural Skincare

Returns Policy

At Uspa we accept the return of all of our products. All products must be returned in a resaleable condition (unless received faulty or damaged in transit).

All returns will be assessed at our warehouse to verify the nature of the return. Where a refund is requested we will credit your original method of payment with the price of the returned goods excluding delivery costs (unless goods were faulty, damaged in transit or not as ordered). Return postal charges will be incurred by the customer except where goods are faulty or damaged.

General returns

For the return of all items (other than those delivered in a faulty state), these goods must be returned in resaleable condition. Contact us on 03 8785 6337 within 14 days of receipt to be eligible for return. Upon assessment, you may choose to have your money refunded, have your item exchanged for another item or receive a gift voucher to the value of your purchase (minus delivery costs).

Goods delivered in a faulty state

Contact us on 03 8785 6337 for goods delivered in a faulty state within 14 days of receiving the product. If a product is delivered in a faulty state, we will replace that product free of charge upon assessment of returned goods. Where the product is unavailable, we will refund your money, exchange the item for another or give you credit to the value of your purchase.

Exchanges

To exchange an item please contact us on 03 8785 6337. If there is a difference in price, in the product you are returning and the product you wish to purchase, please let us know how you wish to be charged or refunded.

How to return

To return your purchase to us for exchange or refund you will need to return that item along with your order information to:

Uspa Corporation Pty Ltd
2 Darby Way
Dandenong South VIC 3175

If you have any further queries regarding returns, refunds or exchanges, please do not hesitate to contact us on 03 8785 6337 or by e-mail at customerservice@uspa.com.au.


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